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Survey
Survey Form
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Thank you for visiting. We highly value your feedback as we aim to improve our services. By completing our survey, you can enter a prize draw for a chance to win a £100 voucher as a gesture of our gratitude.
Which restaurant did you visit?
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Bella Capri Fleet
Bella Capri Tunbridge Wells
When did you visit?
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DD slash MM slash YYYY
Time
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12
13
14
15
16
17
18
19
20
21
22
23
Minutes
00
15
30
45
Please tell us how satisfied you were with the following elements of your experience.
1 = Highly Dissatisfied, 2 = Dissatisfied, 3 = Neither Satisfied nor Dissatisfied, 4 = Satisfied, 5 = Highly Satisfied.
Welcome
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Which of the following describes why you were less than satisfied with the welcome received? (Please select all that apply.)
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No one available to welcome me
I was ignored by a team member
Issue with reservation
Indifferent or unfriendly welcome
Other
Please describe the welcome you received
Atmosphere
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Which of the following describes why you were less than satisfied with the atmosphere? (Please select all that apply.)
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Style/volume of music
Lighting
Temperature
Noise
Layout
Décor/design
Comfort
Team member behaviours
Customer behaviours
Other
Please describe the atmosphere you experienced
Quality of food
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Which of the following describes why you were less than satisfied with the quality of food? (Please select all that apply.)
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Freshness
Flavour
Temperature
Appearance
Wasn’t as described on menu
Value for money
Dishes unavailable
Lack of options for my dietary requirements
Other
Please describe the issue you experienced with the food
Did the team make your visit feel special?
Yes
No
Which of the following describes how the team made your visit feel special? (Please select all that apply.)
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The team were warm and welcoming
My special occasion was acknowledged
The team appeared interested in me
The team made conversation when appropriate
The team were attentive to my needs
The team demonstrated good knowledge of the menu
Care was taken to accommodate my additional requirements
Other
Please describe what you enjoyed about the service today
Which of the following describes why the team did not make your visit feel special? (Please select all that apply.)
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Team members appeared rushed or distracted
Team members were unfriendly
No recommendations or suggestions for what to order
Lack of knowledge of the menu
Forgotten special occasion mentioned in booking
Issue with table or booking
I couldn’t attract attention during my visit
I felt forgotten about or I was an inconvenience
Empty glasses or plates not cleared promptly
Management issue
Other
Please describe what issues you experienced with the service today
Speed of service
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Which of the following describes why you were less than satisfied with the speed of service? (Please select all that apply.)
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Too long to be greeted/acknowledged
Time taken to place drinks order
Time to receive drinks
Time to order food
Time to receive food
Payment process
Other
Please describe the timing issue you experienced today
Value for money
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Which of the following describes why you were less than satisfied with the value for money? (Please select all that apply.)
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The portion sizes
The size of drinks
The quality of the food
The quality of the drinks
My special occasion wasn’t recognised by the team
The lack of engagement from the team
The price did not match what I received
Other
Please comment
Were you offered a second drink during your meal?
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Yes
No
Did any problems arise when you visited?
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Yes
No
Please describe what happened
Was your problem resolved by one of our team?
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Yes
No
On a scale of 1-10 how likely would you be to recommend Bella Capri to family and friends?
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I’m sorry you wouldn’t recommend us based on your visit today, please select your reasons why
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The warmth of the team
The food
The drinks
Speed of service
Attentiveness of the team
The atmosphere
Cleanliness
Other
We strive for perfection, and although we are close, please tell us what we could do to be perfect next time.
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The warmth of the team
The food
The drinks
Speed of service
Attentiveness of the team
The atmosphere
Cleanliness
Other
We’re pleased you would recommend us based on your visit today, please select your reasons why
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The warmth of the team
The food
The drinks
Speed of service
Attentiveness of the team
The atmosphere
Cleanliness
Other
Please comment
Please tell us about your experience.
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Was this your first time visiting Bella Capri?
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Yes
No
How often do you visit Bella Capri?
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Weekly
Monthly
Once every 3 to 6 months
Once a year
Less than once a year
Other
What was the reason for your visit?
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Business
Birthday
Anniversary
Family occasion
Visit with friends
Other
How many people were in your party?
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1
2
3
4
5
6
7
8
9
10+
What is your age?
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16-30
31-40
41-50
51-60
61-70
71+
Prefer not to say
I am happy to:
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be entered into the prize draw to win a £100 voucher
be contacted about my feedback
First Name
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Surname
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Email
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Phone
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